Shipping Policy & Digital Delivery Differences (Shipping & Digital Delivery)
LEGAL COMPLIANCE & COMMERCIAL SECURITY
1. Dual Delivery Chain Differences
This platform combines "physical garment purchases" with "AI-generated derivative images," and the delivery timelines and nature of these two deliverables are fundamentally different and must be clearly distinguished.
2. Digital Asset Instant Delivery
AI images received via email or in-app download are defined as digital assets and involve no physical shipping. Digital images are typically delivered to your designated email within minutes to 24 hours after payment completion and AI rendering. If not received in your inbox within the specified timeframe, please check your spam folder and contact our online customer service.
3. Physical Pet Apparel Shipping
Custom pet apparel production and packaging takes approximately 3-5 business days. We use premium cross-border shipping lines and local third-party logistics. Standard delivery to countries such as North America and Western Europe typically takes 7-14 business days. The platform is not liable for delays caused by force majeure events such as blizzards, geopolitical conflicts, or random customs inspections.